If you’re running late, don’t worry. We allow a 15 minute grace period for you to arrive. If you are running late, please email us at appointment@bettybeauty.com or call +1 203-123-0606 so we can contact your hairstylist or makeup artist asap. If you are more than 15 minutes late, we charge the full amount for your appointment as a no-show fee. In some cases, if your stylist is able to accommodate your late arrival, we charge an added fee ranging from $25-$50 depending on how late you arrive.

At betty beauty, we understand that things come up and you might need to cancel your appointment. If that happens, please keep in mind our cancellation policy:

If you cancel up to four hours before your appointment, there is no charge. If you cancel between one and four hours before your appointment, you will be charged 50% of your total appointment cost. If you cancel less than one hour before your appointment, you will be charged 100% of your total appointment cost.

For a makeup appointment, please make sure your face is completely clean and free of any makeup or mascara before the makeup artist arrives.

If your appointment is for a blowout, we recommend your hair is washed and damp before your hairstylist arrives. For updos and dry styles, your hair should be clean and dry. We recommend washing your hair the night before your appointment to see the best results.

While we do create looks for our website to serve as inspiration, our clients are not limited to choosing from the styles shown in the Stylebook. All of the betty beauty stylists are well-versed in creating a variety of looks. We do ask that if you have specific look in mind for your hair or makeup, that you show your stylist a photo (or more than one) to give them a clear picture of your vision.

A hair or makeup appointment will not exceed one hour in length. If you have both a hair and makeup appointment, it will not take longer than 90 minutes.

Of course! When you book your next appointment you will have the option of re-booking a previous hairstylist or makeup artist. If for some reason the stylist/artist is not available for the appointment time you would like to book, please remember that all our beauty professionals are talented and awesome!

From time to time our clients decide to add additional services like lashes, updo's or styling upon consultation with their stylist during their appointment. And we welcome your customization! Note, our stylists will inform you of any additional fees in advance of delivering these services. However, we encourage our clients to clarify associated costs for any additional services necessary to achieve their desired look during their appointment with their stylists which may not have been requested at the original time of booking to ensure a seamless customer experience from booking and delivery to billing!

You can book an appointment online or on on the betty beauty app up to three hours before the appointment time. If you need an appointment sooner than three hours please email us directly at appointment@bettybeauty.com.

We take customer satisfaction seriously and we’re sorry to hear you had an issue with your service. Please email us at appointment@bettybeauty.com or call +1 203-123-0606 and one of our Client Relations Executives will be happy to discuss your concern.